Privacy Policy

Last Updated: January 28, 2026

Remodel for Life, LLC ("Remodel for Life," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.remodelforlifemn.com (the "Website"), use our services, or interact with us through other channels including social media, email, phone, or in-person consultations.

Please read this Privacy Policy carefully. By using our Website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

1. Information We Collect

We collect information to provide better services to all our clients and to improve your experience with Remodel for Life. The types of information we collect include:

Personal Information

When you interact with us, we may collect:

Contact Information: Name, email address, phone number, physical address, mailing address
Property Information: Home address, property details, accessibility needs assessment data
Service Information: Details about your accessibility modification requests, project specifications, home assessment notes
Payment Information: Billing address, payment card details (processed securely through our third-party payment processors)
Medical/Disability Information: When voluntarily provided and relevant to accessibility needs, information about mobility limitations, medical conditions, or disability status (collected only with your consent and as necessary for service provision)
Insurance and Benefits Information: Information related to Minnesota waiver programs (DD, CADI, CAC, AC, BI, Elderly Waivers), VA benefits (SAH, SHA, HISA), or other funding sources
Communication Records: Records of inquiries, service requests, appointment details, preferences, feedback, and customer service interactions
Opt-in Records: Timestamped records of all communication channel preferences (SMS, email, phone, mail)

Non-Personal Information

We automatically collect certain technical information when you visit our Website:

Device Information: IP address, browser type and version, device type, operating system
Usage Data: Pages visited, time spent on pages, navigation paths, referring/exit pages
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Customer Communication Data

Records of phone calls, emails, text messages, and in-person consultations
Project documentation including photos, measurements, and design specifications
Service history and project completion records
Feedback, reviews, and testimonials (when you provide permission to share)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

Providing accessibility remodeling services and consultations
Scheduling and conducting free home assessments
Processing service requests and project estimates
Managing project timelines and installations
Coordinating with case managers and benefit program administrators

Communication

Responding to your inquiries and service requests
Sending appointment reminders and project updates
Providing customer support and technical assistance
Sharing important service-related information

Business Operations

Processing payments and managing transactions
Managing financing applications through our partners
Maintaining accurate service records
Improving our services and customer experience
Training staff and ensuring quality control

Marketing and Outreach

Sending promotional communications about our services (with your consent)
Sharing educational content about accessibility modifications
Providing information about waiver programs and financing options
Sending newsletters and updates (when you opt in)

Legal and Compliance

Complying with legal obligations and regulations
Verifying eligibility for waiver programs and VA benefits
Maintaining records as required by Minnesota building regulations
Protecting our rights and interests
Preventing fraud and ensuring security

Website Improvement

Analyzing website traffic and user behavior
Enhancing website functionality and user experience
Conducting research and analytics
Testing new features and services

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, project updates, customer support messages, and important notifications.

Opt-In & Consent

You will only receive text messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Consent is not a condition of purchase

Opt-Out Instructions

You can cancel SMS notifications at any time by replying "STOP" to any message
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately
You may also opt out by contacting us at info@remodelforlifemn.com or (952) 297-2455

Message Frequency & Content

Message frequency varies based on your project status and interactions with our business
Messages will be directly related to your accessibility remodeling project or services you have requested
We do not send promotional content without specific consent
Typical messages include: appointment confirmations, project status updates, payment reminders, and service-related notifications

Help & Support

Reply "HELP" for assistance or contact us at info@remodelforlifemn.com
Customer support is available during regular business hours: Monday-Friday, 8:00 AM - 5:00 PM CT
For urgent matters, call (952) 297-2455

Carrier Information

Standard message and data rates may apply based on your mobile carrier plan
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
Message delivery may be affected by your carrier's network availability

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist in our operations, including:

Payment Processors: To process credit card transactions and financing applications
SMS and Email Service Providers: Solely for delivering messages you've consented to receive (e.g., Twilio, Mailchimp)
Scheduling and CRM Platforms: To manage appointments and customer relationships
Project Management Tools: To coordinate installations and communicate with our team
Insurance and Benefits Administrators: To process waiver program claims and VA benefits

All service providers are contractually obligated to maintain confidentiality and security of your information and may use it only for the specific services they provide to us.

Program Administrators and Case Managers

When you use Minnesota waiver programs or VA benefits, we share necessary information with:

Minnesota Department of Human Services and county agencies
VA benefits administrators
Your assigned case managers and care coordinators
Healthcare providers involved in your care plan (with your authorization)

Legal Compliance and Protection

We may disclose your information if required by law, legal process, or to:

Comply with legal obligations, court orders, or government requests
Respond to valid law enforcement requests or subpoenas
Protect and defend our rights, property, or safety
Protect the rights, property, or safety of our clients, employees, or others
Prevent or investigate possible wrongdoing, fraud, or security issues
Enforce our terms of service and contracts

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. In such cases, your data will remain protected under the terms of this Privacy Policy, and you will be notified of any changes.

With Your Consent

We may share your information with other parties when you provide explicit consent, such as:

Sharing your testimonial or project photos on our website or social media (with your permission)
Referring you to partner organizations or service providers you request
Coordinating with family members or caregivers you designate

Important Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

The security of your personal information is important to us. We implement and maintain reasonable physical, technical, and administrative security measures to protect your data:

Technical Safeguards

Encryption of sensitive data in transit using SSL/TLS protocols
Encryption of data at rest on our servers
Secure access controls and authentication mechanisms
Firewalls and intrusion detection systems
Regular security software updates and patches

Organizational Safeguards

Employee training on data protection and privacy practices
Limited access to personal information on a need-to-know basis
Background checks for employees with access to sensitive data
Confidentiality agreements with all staff and contractors

Operational Safeguards

Regular security assessments and vulnerability testing
Secure backup systems and disaster recovery procedures
Incident response and breach notification protocols
Secure disposal of physical and electronic records

Despite these measures, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We will notify you promptly in accordance with applicable laws if we become aware of any unauthorized access to your information.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and analyze usage patterns.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

Types of Cookies We Use

Essential Cookies: Required for the Website to function properly (e.g., session cookies, security cookies)

Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)

Functional Cookies: Remember your preferences and settings

Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Website. To learn more about cookies and how to manage them, visit:

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our Website does not currently respond to DNT signals.

7. Your Rights & Choices

You have certain rights regarding your personal information. Depending on your location, these may include:

Access and Correction

Right to Access: You may request a copy of the personal information we hold about you
Right to Correction: You may request that we update or correct inaccurate information

Deletion and Restriction

Right to Deletion: You may request that we delete your personal information (subject to legal retention requirements)
Right to Restriction: You may request that we limit how we use your information

Objection and Portability

Right to Object: You may object to certain types of processing, such as marketing
Right to Data Portability: You may request your data in a structured, commonly used format

Communication Preferences

Email Opt-Out: Click the "unsubscribe" link in any marketing email we send
SMS Opt-Out: Reply "STOP" to any text message or contact us at (952) 297-2455
Phone Opt-Out: Request to be added to our Do Not Call list
Direct Mail Opt-Out: Contact us to remove your address from our mailing list

Withdraw Consent

You may withdraw consent at any time for future communications or data processing activities based on consent. This will not affect the lawfulness of processing before consent was withdrawn.

Lodge a Complaint

If you believe your privacy rights have been violated, you may lodge a complaint with a supervisory authority or contact us directly to resolve your concerns.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@remodelforlifemn.com
Phone: (952) 297-2455
Mail: Remodel for Life, LLC, 4101 Nicols Road, Suite 107, Eagan, MN 55122

We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.

8. Third-Party Links and Services

Our Website and communications may contain links to third-party websites, including:

Social media platforms (Facebook, Instagram)
Financing partners (Nelnet)
Industry associations (NAHB, NARI)
Case management portals
Insurance and benefits websites

Important: These third-party sites have their own privacy policies, and we do not accept responsibility or liability for their policies or practices. Before you submit any information to third parties, please review their privacy policies. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not directed to persons under the age of 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us immediately using the contact information below.

If we become aware that a child under 18 has provided us with personal information, we will take steps to delete this information from our files as soon as reasonably practicable.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale

We do not sell personal information. However, California residents have the right to opt out if this practice changes.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

Shine the Light Law

California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

To exercise your California privacy rights, contact us at info@remodelforlifemn.com or (952) 297-2455.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Active Clients: We retain your information throughout our business relationship and for a reasonable period afterward to address any follow-up service needs.

Completed Projects: Project records, including contracts, specifications, and payment information, are retained for 7 years in accordance with business and tax requirements.

Marketing Communications: We retain communication preferences until you opt out or request deletion.

Legal Requirements: Some information must be retained to comply with Minnesota building regulations, professional licensing requirements, and government waiver program documentation requirements.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

12. Transfer of Your Personal Data

Your information, including personal data, is processed at our operating offices in Eagan, Minnesota, and may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy, followed by your submission of information, represents your agreement to such transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to an organization or country unless there are adequate controls in place, including the security of your data and other personal information.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or advances in technology. We will make the revised Privacy Policy accessible on our Website at https://www.remodelforlifemn.com/privacy.

How We Notify You of Changes

Material Changes: If we make material changes to this Privacy Policy, we will notify you by:

Posting a prominent notice on our Website
Sending an email notification to the address you provided (if applicable)
Providing notice through our services before the change becomes effective

Non-Material Changes: For non-material changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Your Continued Use

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Website or services after changes become effective, you are confirming that you have read and understood the latest version of this Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Remodel for Life, LLC

Email: info@remodelforlifemn.com
Phone: (952) 297-2455
Mailing Address: 4101 Nicols Road, Suite 107, Eagan, MN 55122
Website: https://www.remodelforlifemn.com

Business Hours: Monday-Friday, 8:00 AM - 5:00 PM Central Time

We will respond to your inquiry within 30 business days.

License Information:
MN Building Contractor License #BC724661
MN Department of Human Services UMPI #A5091450004101

This Privacy Policy is effective as of the date stated at the beginning of this document and applies to all information collected by Remodel for Life, LLC.